Find your WHY at Reid Health

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

Overview of Responsibilities

• Completes assigned Epic certifications, training, projects, and testing.
• Works closely with our Epic Certified Analysts for assigned applications.
• Provides technical subject matter expertise and business process knowledge to project teams analyzing systemic or process issues within assigned areas.
• Provides input on alternative solutions ensuring project team is fully educated on required effort, technical constraints, and impacts to existing system stability.
• Assists departments / project teams in defining requirements for new systems.
• Assists project manager in development of project plans focusing on technical work requirements and effort.
• Participates in vendor selection process including demonstrations and functional comparison activities.
• Completes appropriate departmental pre-purchase checklists and documentation.
• Provides input into contract / statement of work for new systems / functionality in supported areas.
• Provides input to design team in development of updated process diagrams, screen layouts, and any other elements of the design as defined by the project team.
• Writes design specifications.
• Completes system build / development tasks based on design specifications.
• Completes unit testing of system components validating accuracy of build as defined by specifications.
• Participates in testing using test scripts to validate business processes.
• Participates in development and validation of training material.
• Participates in training sessions ensuring appropriate knowledge transfer to end users.
• Participates in go-live events providing support, training, and troubleshooting assistance to deployment team.
• Provides technical support to system end users functioning as the primary resource for managing and resolving system issues.
• Maintains software for assigned systems at supportable levels and communicate available updates and enhancements to end users.
• Monitors incident tickets and provides timely resolution of same.
• Maintains detailed system documentation reflecting system architecture, security, and other requirements as defined in documentation templates.
• Leads analysis of current state.
• Develops alternative solutions and lead teams through analysis.
• Develops project plans for small to medium implementations / upgrades.
• Coordinates vendor selection activities.
• Leads system design teams ensuring all business processes are addressed within specifications.
• Develops comprehensive test plans that cover organizational business processes affected by implementation.
• Coordinates cross-functional integrated testing managing schedules, organizing staff, and tracking issues.
• Participates in coordination of go-live event developing detailed plan and coordinating resources.
• Participates in change management activities for assigned systems.
• Coordinates optimization activities proactively identifying improvements that allow end users to function more effectively.
• Coordinates resolution of issues requiring cross-functional teams for resolution.
• Communicates successfully at all levels of the organization.
• Functions independently executing assignments with minimal oversight.
• Participates in implementations having high complexity / organizational visibility.
• Keeps abreast of current industry developments and trends.
• Advises supervisor of progress on projects and any major issues.
• Understands the Quality Assurance and Improvement Plan and participates in department activities as requested.
• Perform other assignments as specified by supervisor.

Education/Experience

Experience Required: Two to three years experience with Information Services application development, training, and implementation in a healthcare setting, with experience in Epic systems and processes strongly preferred.

Associates Degree in related field. 

Certificaitons: Epic Care application(s) required within 4 months of hire. 

Schedule Details

What We Offer

Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

Stay Connected

Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.

Other Information

EEO Statement: Reid Health is an Equal Opportunity Employer

No Search Firms:

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. 

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